Refund Policy

Some paid plans include a free trial (the length is shown at checkout for that plan). Where one applies, a payment card is required to start it, but it is not charged during the trial period — your first charge happens only when the trial ends, unless you cancel before then.

Cancel any time during the trial (from Settings → Billing) and you will never be charged at all — there is nothing to refund because nothing was collected.

If your trial converts to a paid subscription and you decide the plan isn't right for you, contact us within 7 days of that first charge for a full refund, no questions asked. Refunds requested after the 7-day window are handled at our discretion — contact us and we'll take a look.

Subsequent monthly or annual renewal charges are non-refundable for the period already billed, except where required by law. You can cancel at any time to prevent future renewal charges — cancelling stops the next charge, it does not refund the current billing period.

Downgrading to the free plan (or cancelling entirely) takes effect immediately — your subscription is cancelled right away, not at the end of your current billing period. We do not currently prorate or refund the unused portion of a billing period when you downgrade partway through — if timing matters for your budget, downgrade close to your renewal date.

Upgrading to a higher plan takes effect immediately and is billed at the new plan's rate starting from your next renewal.

If a renewal charge fails, we'll retry it automatically and notify you to update your card. An account with a failed payment is not immediately downgraded — see your workspace's billing status for the current state. No refund applies here since no successful charge occurred.

All plan charges are processed in USD via Stripe, regardless of any other currency shown for reference on our pricing page. If you were quoted or expect to pay in a different currency through a different method (bank transfer, mobile wallet, etc.), contact sales@bhet.online — that isn't handled through self-serve checkout today.

If your workspace is on an Enterprise or custom-contract plan, refund and cancellation terms in that contract take precedence over this page.

Email billing@bhet.online with your workspace name/URL and the charge you're asking about. We aim to respond within 2 business days; approved refunds are returned to your original payment method and typically appear within 5–10 business days depending on your bank.

This page covers refunds specifically — see our Terms of Service for the full subscription terms and our SLA for uptime commitments.

Bhet Online — Billing
Email: billing@bhet.online
North Carolina, United States