Service Level Agreement

"Uptime" means the platform's core service (logging in, joining and hosting live sessions) is reachable and functioning, measured monthly.

Downtime doesn't count against the uptime target when caused by:

• Scheduled maintenance announced at least 48 hours in advance
• Issues with your own network, device, or browser
• Outages at a third-party provider we depend on (payment processing, DNS, upstream internet transit) that are outside our control
• Force majeure — events beyond reasonable control (natural disaster, widespread internet/power outage, government action)
• Suspension of your account for a Terms of Service violation

If we miss the 99.5% monthly uptime target on a Studio or Scale plan, contact support@bhet.online within 30 days of the affected month with the dates/times you were impacted. Verified claims receive a credit toward your next billing cycle:

• Below 99.5% but at or above 99.0% — 10% of that month's charge credited
• Below 99.0% — 25% of that month's charge credited

Credits are the sole remedy under this SLA for self-serve plans — see §1 for Enterprise terms.

We schedule maintenance to minimize disruption and announce it in advance via email and/or an in-app notice. Emergency maintenance to address a security issue may occur without advance notice when reasonably necessary.

This page covers service availability. For how we handle your data (retention, deletion, backups), see our Privacy Policy.

We may update this SLA from time to time; material changes that reduce your plan's commitments will be communicated by email in advance. Enterprise customers' contracted terms are not affected by changes here unless the contract says otherwise.

Bhet Online — Support
Email: support@bhet.online
North Carolina, United States